ON-SITE INFORMATION
We hope you have had a hassle free time getting here today and everything on your stand is how you expect it to be. If you need anything at all please visit us (Maggie & Jo) at the Organiser’s Office situated in the foyer.
You can find all the information you need for the weekend and breakdown below. Or if you’d prefer, you can download the pack here.
EXHIBITOR TEA & COFFEE
As always at Build It Live shows there is free tea and coffee available on site. Please come and see us in the Organiser’s Office to find out where this is. Please do not leave used cups on the tables, please dispose of them in the bin provided. Be considerate to other users. Please reuse your cups to save on waste.
CATERING AREAS
During the open period the Lime Tree Café will be open along with a smaller café within the show. If you show your exhibitor badge at the Lime Tree Café between 08.00 and 10.00 on Saturday and Sunday you can help yourself to a free bacon sandwich, or vegetarian alternative, courtesy of the Build It Live team.
CLEANING
All stands and gangways will be cleaned before the show opens each day. Please place all bags of waste in the gangways each night for removal and dispose of any liquids so as to avoid spillage and damage to the carpets.
DELIVERIES/ACCESS/STOCK REPLENISHMENT
No trolleys are allowed in the hall whilst the show is open. If you have anything delivered while the show is open it will need to be hand carried into the hall. Unfortunately, we are unable sign for or take any responsibility for deliveries, so it is vital that you arrange deliveries for when you are going to be in the hall. Please use the delivery address below:
Exhibitor Contact Name & Mobile Number
Exhibitor Stand Name & Stand Number
Build It Live!
Westpoint Centre (Devon) Ltd
Clyst St Mary,
Exeter
Devon
EX5 1DJ
The hall is open from 8am to ensure that you have enough time to stock your stand, please ensure you have finished doing so for when the show opens at 10am.
EXHIBITION TIMETABLE
PARKING
Please follow the traffic marshals’ instructions as to where to park. In the interest of our visitors we need to ensure they park close to the venue, therefore exhibitor vehicles must be parked in the designated exhibitor car parks at the rear of the hall.
EXHIBITOR DRINKS RECEPTION
We are holding a drinks reception for all exhibitors after the show closes on Saturday. This will be in the Lime Tree Café.
EXHIBITOR PASSES
You can collect these from the Main Entrance or from the Organiser’s Office.
EMERGENCY PROCEDURES
Medical / First Aid
If you are asked to call first aid please report this through the Organiser’s Office. You can use the Organiser’s Office number 0203 553 2377. Please give clear instruction of where first aid is needed – stand number etc. The Organiser’s will then ask first aid to visit this location. If there is a medical emergency that is clearly more than a First Aid issue then please report to the Organiser’s Office immediately with clear instructions of what is required and where. NEVER call an ambulance direct as this may slow down the response. Going through the Organiser’s Office will ensure the emergency services get to the right place – Bicester Heritage is a huge place and the ambulance crew need clear instructions of where to attend.
Fire
If you discover a fire, immediately contact the Organiser’s Office or notify security. Never use the word “fire” within the hearing of the public always use the code word “Code 1”. You can use the Organiser’s Office number 0203 553 2376 to report the fire but do not call the emergency services direct. Try to extinguish the fire with the extinguishers supplied, but without taking personal risk. If extinguishing the fire isn’t an option find the nearest fire point and activate the alarm.
The organiser’s office will call the emergency services and liaise with the venue.
Evacuation procedure
Should it be necessary to evacuate the building, the following announcement will be made via the public address system: “ladies and gentlemen, due to unforeseen circumstances could you please leave the building by your nearest safe exit, would you please make your way to the front of the building where further information will be given”
- Leave the building by the nearest available exit.
- Do not re-enter the building unless told to do so
- Report to the assembly point which is out the front of the building
Response to Terror Related Threats
The likelihood of a terrorist threat at Build It Live, South West is highly unlikely. All recent UK attacks have been in cities and in high profile locations. In contrast our show is in a semi-rural location with a crowd density that is less than most sporting occasions and many shopping centres. However, it is important we are all aware of what to look out for, and how to react, if there is any suspicious behaviour seen, or packages found. The 3 most important messages are:
1) Stay vigilant
2) If you see any suspicious person/package discreetly report it to the Organiser’s Office
3) If you witness a marauding attack in progress call 999 immediately
Suspicious Packages
Look out for packages, bags or other items in odd places and carefully placed (rather than dropped) items in rubbish bins. Good housekeeping is essential to keep on top of waste so if you see any bins overflowing please report to the Organiser’s Office so we can get cleaning on to it. If you discover a suspicious object or package, or it is reported to you:
- Do not touch suspicious items
- Move everyone away to a safe distance
- Prevent others from approaching
- Communicate calmly to people in the vicinity – and report to the Organiser’s Office
- Do not use mobile phones or radios within 10m of the suspect package
- Organiser’s Office will call the police giving as much detail as possible
- Organiser’s Office will evacuate the whole building if necessary
- Ensure that whoever found the item or witnessed the incident remains on hand to brief the police
HEALTH & SAFETY
Please be aware that under no circumstances will persons under the age of 16 be permitted in the hall at any time during build and breakdown – this includes exhibitors own children. You have a legal duty of care for the safety of anyone who may be affected by your activities. You are ultimately responsible for all aspects of safety on your stand during the build-up, open period and breakdown. If you hire contractors to build or set up your stand you are still vicariously responsible for their activities. There will be a health & safety manager onsite during build-up and breakdown so please speak to them if you have any questions at all.
STAND QUERIES, SUPPLIER SERVICES & LAST MINUTE ORDERS
There is a Showlite and Havills service desk situated by the Main Entrance where you can make any last-minute orders or ask any questions about your stand build, carpet, electrics or lifting services. There is also a representative from Xpect Furniture on site who can be contacted via the Organiser’s Office.
WIFI
All Wi-Fi at Westpoint can be accessed free of charge. Please see below for the relevant information for connectivity.
SSID’s
- Westpoint WiFi
Portal Page Menu:
- Public WiFi – For visitors, they just simply need to register – Free access for 1 hour at speeds of up to 1Mbps. Visitors simply need to re-register to gain additional free time.
- Exhibitor WiFi – Username: wptclient, Password: client13579 – Free access for 8 hours at speeds of up to 10Mbps. Clients simply need to re-register each morning to gain access again.
- WPT Sec – For PDQ / Card machines only. PDQ / Card Machines must connect to following network as it is PCI DSS compliant. Password: 24682468 – Free access for 8 hours at speeds of up to 0.5Mbps. Traders simply need to re-register each morning to gain access again.
Notes to remember!
- If users need to change the network selected they will need to logout by typing192.0.2.253 into their browser, which should log the customer out and enable them to start the connection process again.
- If users find they need to re-login more frequently they need to adjust their auto shutoff (battery saving feature), as many devices are configured to do this to save power. As a consequence, devices will logout of the Wi-Fi to preserve battery power.
Wi-Fi boosting devices are not permitted on site. Individuals boosting their own Wi-Fi affect the on-site Wi-Fi and therefore traders and exhibitors logged on to it.
Finally, we wish you a very successful show! Please do contact us with any questions you may have – Maggie & Jo, The Operations Team
BREAKDOWN INFORMATION
We hope you have had a successful show so far. We have put together some information below to try and aid a smooth and hassle free breakdown on Sunday night / Monday morning.
TIMINGS
Please note that stand power will be switched off 30 minutes after the show closes unless you have ordered temporary or 24 hour power from Havills. Breakdown will only start once the visitors have left the hall. Please do not start packing away your stand until the show has closed and the visitors are clear of the hall. You must remove all materials from your stand that belong to you, for example your own flooring, graphics, literature and lighting. If you leave any excess waste (waste that does not fit into a bin liner) then you will be charged for its removal.
SITE RULES
Please ensure you stick to the site rules, which are the same as during build up. The key things to remember are:
- No children under 16 years of age are allowed in the hall once breakdown begins
- Sensible footwear must be worn – at a minimum these must be flat, closed toe shoes
- High visibility vests must be worn when working in areas where there is high working, or in the loading areas
CATERING
There will not be any catering available during breakdown. If you are in need of a cup of tea, coffee or water, please use the Exhibitor Lounge where you can help yourselves.
COURIER COLLECTIONS
Please mark all packages for collection with your stand name and number, and a contact name and number so we can call you in your courier does not turn up. The address to give the courier company is:
Exhibitor Contact Name & Mobile Number, Exhibitor Stand Name & Stand Number
Exhibitor Stand Name & Stand Number
Build It Live!
Westpoint Centre (Devon) Ltd
Clyst St Mary
Exeter
Devon
EX5 1DJ
VEHICLE ACCESS
On Sunday morning Exhibitors and Contractors with small vehicles will be permitted to park in the Exhibitor Loading area at the rear of the hall. However, you will not be allowed to move your vehicles for breakdown until the hall is clear of visitors. Please note parking is allocated on a first come, first served basis. Exhibitors are requested to be patient and cooperate with the Traffic Marshalls at all times.
Larger vehicles will be parked up at the Exhibitor Car Park at the rear of the site and allowed down once visitors are clear of the hall and the car parks.
Please be patient with us here, the loading areas will become clear of small vehicles quite quickly and following this you will be allowed down to the hall with your vehicle.
All product collections by visitors MUST take place at the close of show. For both safety and security reasons they will NOT be permitted entry into the halls during any other part of breakdown.