Build It Live FAQ’s
Below are Build It Live FAQ’s. If you have any further questions, please get in touch by emailing builditlive@castlemedia.co.uk
How do I find out about booking onto the Virtual Expert Advice Weekend?
You can visit this page to book a free pass.
For all other queries regarding the weekend please email builditlive@castlemedia.co.uk
Will my ticket for a cancelled show be valid for another show?
Yes, even if you bought your ticket before we changed the date, you are still able to attend any 2021 or 2022 show.
I can’t attend the 2021 shows, can I get a refund?
Absolutely, please email builditlive@castlemedia.co.uk and we will either refund your ticket, or if you prefer, provide you with a free ticket to use at another show.
Is my ticket valid on either day?
Yes, you can visit on either day, or both days if you wish.
Do I need extra tickets if I want to attend the show on both days?
No, when you arrive on the first day, simply mention to the door staff that you wish to attend on both days, and your ticket will be validated to allow free entry on the second day.
I don’t have a printer, can I still get into the show?
If you are unable to print your tickets, you can simply show your e-tickets on your mobile phone. We will scan the barcode to allow you entry into the exhibition.
I can’t find my e-ticket/ I accidentally deleted the email containing my e-ticket
If you accidentally misplace your e-tickets, please contact us directly by emailing builditlive@castlemedia.co.uk. We will resend all confirmation emails before the event, as a reminder to our customers.
I haven’t received my order confirmation email. How do I check I’m definitely booked?
If you haven’t received your order confirmation email, please contact us on builditlive@castlemedia.co.uk and we will check your order. We resend all confirmation emails closer to the time, as a reminder to our customers.
I’m thinking of attending your event. What can I see at the show?
Our events are specifically tailored to help self-builders and renovators find the advice and inspiration they need to make their project possible. Our free workshops, seminars and Ask Our Experts areas will provide you with the information you need to make sure your project is completed on time and on budget. Our impressive list of exhibitors means all aspects of the self-build market are covered. For our full programme, please visit our “What’s On” pages.
I’m looking for something in particular, how can I find out who is exhibiting at the show?
For the full list of Build It Live exhibitors, please visit www.builditlive.co.uk and select a show from the ‘exhibitors’ tab.
How long do the seminars and workshops run for? Are they held in the same location and is it possible to attend all of them?
Each Build It Live event features 8 FREE daily seminars and 14 FREE daily workshops. Our seminars take place in the Seminar Theatre and take between 20 and 40 minutes each, including question time. The workshops take place in the Workshop Theatre, and take between 20 and 40 minutes, including question time. As the times of the workshops and seminars overlap in some instances, it is only possible to attend all sessions if you visit the show on both days (see below for details). You are welcome to attend as many of these sessions as you like!
If I leave the exhibition, can I return later on?
Yes, when you arrive or leave, simply mention to the door staff that you wish to re-enter and your ticket will be validated to allow this.
Do I need to book a seat for the seminars & workshops?
Our seminar and workshop sessions cannot be booked and are first-come-first-served, so turn up early to ensure you get a seat!
Do I need to book a slot for the Ask Our Expert area?
Yes, the Ask Our Experts area requires booking, as it is extremely popular with visitors. To book your time slot, head to the Ask Our Experts area early, where one of our staff members will be on hand to book you in!
How long does a trip to Build It Live take?
Our exhibitions are designed to allow for a full day of activities. From browsing stalls, talking to experts and listening to specialists talk, Build It Live offers enough to keep you occupied. Our café also allows for regular refreshment breaks! However, for those in a hurry, it is possibly to plan your visit ahead of time, to ensure you make full use of the exhibition in a shorter space of time.
What time do the exhibitions open?
Our shows open Saturday between 10am and 5pm and Sunday between 10am and 4.30pm.
Are children allowed at the shows?
Yes, children under the age of 16 can attend the show Free of Charge, with a paying adult.
Are dogs allowed at the shows?
Only dogs that are helping visitors with disabilities, i.e. Registered Assistance dogs, are allowed access to the event.
Are the shows wheelchair friendly?
Yes, we pride ourselves on making sure our exhibitions are accessible for all our visitors. Wheelchair access is therefore available at all three of our shows.
How do I find you?
For information regarding making your way to Build It Live, please visit our “Where and When” page.
Can I park at Build It Live?
Yes, all our exhibitions offer free parking. Simply follow signage when you get closer to the shows. Please visit our “Where and When” page for more details. Please be aware that owners leave their vehicles at own risk. We cannot take responsibility for vehicles while parked on site at our shows.
Can I get refreshments at Build It Live?
Yes, all our exhibitions have an on-site café for light snacks and refreshments.
How can I plan my visit?
To make the most of your visit to Build It Live, head to our “What’s On” pages.
How can I subscribe to Build It Magazine?
To subscribe to Build It, either visit self-build.co.uk/subscribe-to-build-it or https://builditlive.co.uk/booknow/and select the subscription offer from the available options.
Still have questions?
Please email builditlive@castlemedia.co.uk or call 01442 820580 / 02035532376
